Wholesale Account Associate

We’re looking for a proactive, creative, and organized professional to join our team as an Wholesale Account Associate. This role focuses on managing and growing our Trade program, fostering strong relationships with design firms, overseeing specialty wholesale partnerships, and supporting additional business development projects as needed. The ideal candidate is passionate about delivering exceptional service, thrives on building meaningful relationships, and is always looking ahead to identify opportunities to elevate our brand and enhance client experiences.

This role reports to the Account Manager, Wholesale and Partnerships.

Responsibilities:

• Trade Program Management
  • Oversee the Trade application process, ensuring smooth onboarding for new members, including designers, architects, and other industry professionals.
  • Build and nurture strong relationships with Trade partners by:
    • Understanding their project needs and offering tailored solutions.
    • Recommending products or services that align with their design goals.
    • Providing timely, high-touch service, including clear communication and thoughtful problem-solving.
    • Monitoring partner engagement to identify opportunities for growth and retention.
  • Stay informed on design and industry trends to ensure the Trade program remains a valuable resource.
  • Partner with internal teams to create tools and resources (e.g., tear sheets, lookbooks) that enhance the Trade client experience.

• Specialty Wholesale Program Management
  • Serve as the main point of contact for specialty wholesale partners, managing all aspects of the relationship.
  • Proactively address partner needs, including order processing, issue resolution, and ongoing communication.
  • Collaborate with internal teams to provide custom solutions and ensure a seamless experience.
  • Work with the marketing team to design and execute campaigns that drive engagement and growth within the specialty channel.

• Support corporate gifting and hospitality initiatives, handling logistics and coordination as needed.
• Assist with ad hoc projects that align with the business’s broader strategic goals.
• Contribute to process improvements and cross-functional projects to optimize program efficiency.

Requirements:

• 1-4 years of experience in relationship management, Trade program coordination, or customer service, ideally in the design, luxury, or retail industry.
• Proven ability to manage multiple priorities and partnerships with exceptional organizational skills.
• Excellent communication and interpersonal skills, with a knack for building lasting relationships.
• A proactive, forward-thinking problem solver who stays ahead of trends.
• Demonstrated ability to provide personalized, high-touch service tailored to client needs.

The primary location for this role is Summit, NJ. We believe our business and our culture are strongest when we work together in person. We also know that it’s helpful to have flexibility to work remotely. Currently we are operating under a hybrid model whereby all teams work in an office a minimum of two days per week (Tuesdays/Thursdays) and may be provided flexibility to work from home on other days. There may be times when you’re asked to work in our Summit, NJ office because it’s in the best interest of our business or your team.

The annual base salary range for this role is $40,000 to $70,000(new hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role). It is important to note that our salary ranges are based on paying competitively for our size, industry, and the market and are one part of the total rewards that we provide. Individual pay rate decisions are based on several factors, including qualifications for the role, experience level, skillset, scope of the role, and internal peer benchmarking. In addition to your base compensation, you may be eligible to be part of the Company’s annual bonus program with a non-binding Company and individual performance-based target bonus.

The above is a comprehensive, but not exhaustive, description of requirements and expectations that may evolve over time based on business needs. You must be able to complete all physical requirements of the job with or without a reasonable accommodation.

What We Offer:

• Medical, Dental, Vision, and Life/AD&D insurance
• Commuter Benefits, HSA/FSA, STD/LTD, and Employee Assistance Program
• Family-Planning Services, Gender-affirming healthcare, and Health Advocacy Program
• Fitness Reimbursement Program, 401(k), Paid Time Off, and an Employee Discount

About Boll & Branch:

At Boll & Branch, we don’t make bedding like everyone else. We make it better.

In 2014, our founders, Scott and Missy Tannen, challenged every conventional standard in the textile industry, creating a new supply chain that prioritized thread quality, not thread count. By investing exclusively in 100% organic raw materials from the start, we became the first bedding company ever to be Fair Trade Certified. Today, we keep five commitments at the heart of everything we do. We are:

• Cultivators of the Highest Quality Threads
• Pioneers in 100% Organic Cotton
• Free from Toxins at Every Step
• 100% Traceable from Farm to Finish
• Committed to Fair and Ethical Treatment for All

Boll & Branch has over 150 employees, and we are headquartered in Summit, NJ, with a second office in New York, NY and a dedicated Photo Studio in New Providence, NJ. In 2019, to propel our growth, we raised $100M from L Catterton, a leading consumer goods private equity fund. We are also progressively expanding our retail and wholesale footprint. While the heart of our business lies in the direct-to-consumer online model, we also have several retail stores around the country as well as partnerships with Bloomingdales and Nordstrom.

Boll & Branch LLC is an equal opportunity employer.